Return & Refund Policy

Return & Refund Policy – ZaQvielle™ ↩️

At ZaQvielle™, we want every customer to feel confident when purchasing our fabric and home décor products. If your order does not fully meet your expectations, our return and refund policy is designed to provide a clear, fair, and straightforward solution.

1. Return Eligibility

Customers may request a return within 30 days of receiving their order if the following conditions are satisfied:

• The item is unused and in its original condition
• All original packaging, components, and accessories are included and undamaged
• Valid proof of purchase (e.g., order confirmation or receipt) is provided

Products that do not meet these requirements may not qualify for a refund.

2. How to Request a Return

To begin the return process, please contact our customer support team:

📧 Email: service@zaqvielle.com

☎️ Phone: (703) 660‑6661

Once your request is approved, we will provide:

• Step-by-step instructions for returning the item
• The correct return shipping address
• A shipping label, if applicable

⚠️ Please note: Items returned without prior authorization may not be accepted or processed.

3. Damaged, Defective, or Incorrect Items 📦

Please inspect your order immediately upon arrival.

If you receive a product that is damaged, defective, or not what you ordered, contact us within 72 hours of delivery and include clear photos of:

• The product received
• The packaging
• The shipping label

After reviewing your case, we will provide a suitable resolution, which may include a replacement or a refund.

4. Non-Returnable Items

Certain products are not eligible for returns, including:

• Fabric or home décor items that have been used, altered, or assembled
• Customized or personalized products
• Gift cards
• Clearance or final-sale items

If you are unsure whether your item qualifies for return, please contact our support team before sending it back.

5. Exchanges

To exchange a product:

• Contact our support team to request return authorization
• Return the original item following the provided instructions
• Place a new order for the replacement item

This process ensures faster handling and better availability of items.

6. International Orders – EU Customers 🌍

Customers in the European Union may cancel or return an order within 14 days of delivery for any reason, provided that:

• The product is unused
• Original packaging remains intact
• Proof of purchase is included

This EU right is in addition to our standard 30-day return eligibility for unused products.

7. Refund Processing 💳

After receiving and inspecting the returned product, we will notify you of your refund status.

If approved:

• The refund will be issued to your original payment method
• Processing may take up to 10 business days, depending on your bank or payment provider

If you have not received your refund after 15 business days, please contact us:

📧 service@zaqvielle.com

8. Return Address

The correct return address and shipping instructions will be provided after your return request has been authorized.

Company Contact Information

ZaQvielle™
6660 Richmond Hwy, The Beacon Center
Alexandria, VA 22306, USA

📞 Phone: (703) 660‑6661
📧 Email: service@zaqvielle.com

At ZaQvielle™, we are committed to making the return and refund process simple, transparent, and customer-friendly, because your satisfaction is our top priority. 🪡✨