Return & Refund Policy
At ZoacJcnβ’, we want you to feel confident when placing an order and have a clear understanding of our return policy. ππ«
If your purchase doesnβt meet your expectations, you may request a return within 30 days of receiving your order.
To be eligible for a return, please ensure the following:
β’ The item must be unused and kept in its original condition
β’ Whenever possible, it should be returned in its original packaging
β’ A valid proof of purchase, such as your order confirmation, is required
Please note that certain items may not be eligible for return due to hygiene or safety reasons.
If your return is approved, our support team will provide instructions on how to send the item back. Return shipping costs may apply, unless the item received was damaged or incorrect.
Once the returned item has been received and inspected, we will notify you of your refund status. If approved, the refund will be issued to your original payment method.
In most cases, original shipping fees are non-refundable, unless the return is due to an error on our part.